Bidvest Noonan

A leading provider of facilities services and solutions

Neil Reilly

Bidvest Noonan Launches Customer Value Function to Deliver Stronger Client Outcomes

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Bidvest Noonan has launched a new Customer Value function, bringing together a number of its key teams under one integrated structure. Designed to strengthen customer partnerships and improve outcomes, the function combines expertise in areas such as innovation, environmental sustainability, health and safety, operational excellence and customer experience, creating a more connected approach to delivering insight, improvement and impact for clients.

This move reflects Bidvest Noonan’s commitment to its vision:

To be the best FM business; known for exceptional people, sustainable solutions and disruptive innovation that enables our customers, colleagues and communities to thrive.

The function is led by Cornelia Olivier, who has been promoted to Managing Director of Customer Value. A member of the business for the past five years, Olivier previously served as Customer Relationship Director and now reports to Chief Operations Officer Cormac Sheils, positioning her and her team to influence operational delivery across the business.

Olivier began her career in consulting with EY and later joined 4C Associates, a UK-based consultancy specialising in procurement and supply chain performance. She went on to hold a senior role at Barclays. Her experience across both advisory and in-house environments gives her a valuable perspective on how to build partnerships, lead change and deliver value at scale.

Cormac Sheils, Chief Operations Officer, commented:

“This new function brings together critical capabilities from across our business, aligned around a shared goal: to deliver greater value for our clients. Cornelia brings the leadership and clarity needed to turn this into a real engine for client success and operational progress.”

The Customer Value function will work in close partnership with operational teams across the UK and Ireland to strengthen client relationships, generate insight to inform service strategy, deliver innovative and customer-centered solutions, drive excellence in health, safety and sustainability, and embed continuous improvement across all sectors.

Cornelia Olivier, Managing Director of Customer Value, said:

“ The Customer Value function brings together teams with specialist expertise to drive improvements in areas such as service quality, innovation delivery, sustainability, safety and client satisfaction. It gives us a clear point of difference in how we support our clients and respond to their needs.

The creation of the Customer Value function reflects Bidvest Noonan’s ongoing investment in leadership, capability and long-term client success across its operations in the UK and Ireland.

Four Principles That Guide Our FM Services in Healthcare

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Clean, safe spaces are essential in any healthcare setting. For patients, they mean comfort and reassurance. For staff, they mean being able to focus on care. And for visitors, they signal that their loved ones are in a place where health really matters. At Bidvest Noonan, we understand this deeply. Every day, we help healthcare providers maintain environments where people can feel safe, supported, and respected.

We bring together skilled teams, proven processes, and the right tools to deliver reliable services across hospitals, clinics, and care settings. From cleaning and infection control to security and technical services support, our role is to make sure nothing gets in the way of care.

Susan Howard, our Director of Operations for Healthcare, shares four guiding principles that shape how we deliver on that promise:

1. We know hospitals don’t stand still, so neither can we

Healthcare environments demand constant adaptability. Every moment counts, and every relationship matters. At Bidvest Noonan, our teams work in these dynamic settings every day, supporting clinical teams and maintaining the highest standards.

I make sure our teams know they’re part of something bigger. We’re there to help create the right conditions for care to happen safely. That means being responsive, thoughtful, and prepared to adapt, whether that’s moving quickly after an incident or making sure a treatment area is turned around without delay.

We also invest in local healthcare managers who truly understand these environments. They know them inside out. They build strong relationships with clinical leads and facilities teams so that, when plans change, we’re already on the same page. That level of trust is invaluable, and we understand that taking it to the next level takes time and consistent delivery of services. It’s how we stay effective and keep standards high.

2. Clean is not enough, we focus on safe

There’s a difference between a space that looks clean and one that is clinically safe. We focus on ensuring both. Infection prevention is central to what we do. It’s a responsibility we take seriously because the risks are real.

That’s why we have a dedicated Infection Prevention and Control specialist to support our teams and our clients. This person works with our teams on the ground, advising, auditing, guiding, and responding in real time. They ensure our methods are evidence-based and match both national guidance and the needs of each hospital.

We also treat infection control as a shared effort. Our teams don’t work in isolation. They stay close to hospital IPC leads and learn from them, too. We’ve seen how much of a difference this makes, not only in maintaining safer environments, but in giving clinical staff more confidence in the spaces they use.

3. Technology should make life easier, not more complicated

I’m a big believer that technology should work for people, not the other way round. We use tools that help our teams do their jobs better and give our clients more clarity and control. But it’s got to be simple, practical, and fit for purpose.

We use digital auditing tools to check performance in real time. Our Task tracking system keeps us accountable, and dashboards help managers make smart decisions quickly. But it’s not about data for the sake of it. It’s about being able to act quickly, spot issues early, and make continuous improvements based on real insight.

For hospitals and healthcare providers, this means less chasing, more transparency, and more peace of mind. And for our teams, it means clearer expectations, better feedback, and more support. That’s what technology should do, make good work even better.

4. You get better results when people feel they belong

I believe the best service comes from people who feel valued and supported. That’s especially true in healthcare, where the work can be intense and often demanding. So we put real effort into looking after our colleagues, not just training them.

Every team member receives healthcare-specific training, but we also spend time explaining why their role matters. We want them to see how their work directly supports care, recovery, and dignity. When someone knows their job has real impact, they show up differently.

We also offer support and development that goes beyond the basics. Whether it’s refresher sessions, mentoring, or just listening to what they need to do the job well. And when someone does a great job, we recognise it. We want our teams to feel proud, because pride turns into consistency, attention to detail, and genuine care.

Bidvest Noonan retains Keolis Amey Docklands contract

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Bidvest Noonan has retained its contract with Keolis Amey Docklands (KAD), the operator of the Docklands Light Railway (DLR) for Transport for London.

Under the renewed agreement, Bidvest Noonan will continue delivering “exceptional services” across the DLR’s network of stations, stops, and fleet, helping KAD provide a safe, clean, and welcoming environment for passengers.

Bidvest Noonan says this contract retention is a testament to the strong partnership it has with KAD and reflects the “continued high performance and dedication” of the Bidvest Noonan transport team.

Keith Middleton, Managing Director of Transport at Bidvest Noonan, commented: “We are proud to retain this important contract with Keolis Amey Docklands. Our teams are deeply committed to supporting KAD and the success of the Docklands Light Railway. We look forward to further strengthening our partnership and continuing to deliver the highest standards of service.”

Adam Prust, Key Account Director for Bidvest Noonan, who currently manages this contract said: “As we move into the new franchise with KAD, we are strengthening our partnership by expanding our services on the DLR contract to include pest control and laundry. We’re also investing in new equipment and technology to support our teams and enhance the customer experience.”

Bidvest Noonan’s Net Zero Targets Approved by the Science Based Targets Initiative (SBTi)

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We are proud to announce that Bidvest Noonan’s near-term and net zero science-based targets have been officially validated by the Science Based Targets initiative (SBTi).

This validation confirms that our commitments are aligned with the most ambitious aim of the Paris Agreement to limit global warming to 1.5°C. Under these approved targets, we will reduce absolute Scope 1, 2 and 3 emissions by 42% by 2030, and achieve full net zero across our entire value chain by 2045.

Our journey towards net zero is well underway. Over the past 12 months, we have achieved a further 12% reduction in carbon emissions, putting us ahead of plan to meet our 2030 target. Our momentum has been driven by focused initiatives in fleet optimisation, energy management, procurement strategies, and operational efficiency. These results show that we are delivering meaningful, measurable progress today.

Securing SBTi approval reflects our commitment and the real sustained efforts of our people across the business. With our science-based targets now officially in place, we are accelerating our work to reduce emissions, drive efficiencies, and create positive outcomes for our customers, our communities, and the planet.

Every step we take today brings us closer to a stronger, more sustainable tomorrow.

New Contract Win with Kildare Village

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Bidvest Noonan has been awarded a contract to supply cleaning services at the Kildare Village retail centre in County Kildare, Ireland.

Part of The Bicester Collection, the open-air shopping destination Kildare Village comprises 125 high-end boutiques, including Irish and international fashion brands such as Armani, Louise Kennedy and Mulberry, and attracts at least four million visitors annually.

David Barker, chief growth officer at Bidvest Noonan, said: “Kildare Village is an exceptional retail destination. We are proud to support them and look forward to delivering outstanding results, helping them achieve their sustainability goals, and ensuring an environment that captivates all who visit. This win demonstrates our position as a market leader.”

Passenger-centric transport solutions

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Keith Middleton, Transport Managing Director, discusses the role Bidvest Noonan plays in providing a seamless, safe, and enjoyable experience for rail passengers.

Bidvest Noonan’s deep expertise, award-winning innovation, highly engaged teams, and commitment to sustainability are what make the company a trusted partner for thousands of customers across the UK and Ireland.

It has over 25 years’ experience in the transport sector, working with some of the largest rail and bus operators, providing security, cleaning, and support services, with its work impacting more than 14 million commuters and over 1.5 billion journeys every year.

“We help our clients to provide safe and comfortable environments for their passengers,” explained Keith Middleton, Transport MD at Bidvest Noonan. “Don’t take my word for it, come and talk to some of my customers.

“What you will get from Bidvest Noonan is the whole team dedicated to you, staying connected, staying in contact, and making sure that we are delivering what we said we would. We will bring new ideas to the table, we will bring innovations because we are doing that all of the time, and overall we will ensure great results.”

Bidvest Noonan efficiently cleans more than 10,000 vehicles across rail, light rail, and bus operations every day, never compromising on standards but ensuring the fastest turnaround times possible. When it comes to security, its employees are passionate about keeping people safe as they travel, and ensuring that goods are protected in transit.

Among its rail customers are many of the leading companies in the sector.

“It’s a family feel among the team, and we all care about doing a first-class job,” said Keith Middleton. “In this world of big businesses, none of our customers feel overlooked. At the end of the day, we are a large business in the transport sector, but every single one of my customers has a direct line to me.

“This year, our senior executives aim to meet all of our customers to hear directly from them. We have also got an excellent customer experience team who speak to customers independently to ensure we are doing a great job. These initiatives help to foster a more open-style relationship that also allows us to talk about other things and come up with other solutions.”

Innovation in transport solutions

To provide the best possible experience for customers and their passengers in the transport sector, Bidvest Noonan continuously invests in technology and systems to ensure it remains at the forefront.

A particular area of success is its efforts in keeping customers informed, investing in technology to provide real-time data and a bespoke 24/7 performance measurement solution. This allows reporting, auditing, tracking, monitoring, and risk identification to be easily managed.

“We’ve got Bidvest Noonan Task, which gives customers the data they are looking for, and enables us to capture in real-time the cleaning that is going on, or the security work we are doing,” said Keith. “For some customers, we have created a map so customers, at any time, can see the last time somewhere was visited, giving them real-time information.”

“What is pleasing though is the amount of times I go to a site and they’ve been trialling a piece of equipment or a new chemical. The team just do that naturally, and although in some cases those trials might not go anywhere, if you don’t do it, you won’t find out what is right for the market.”

One example of success has been with Go-Ahead London, in collaboration with Chela, in the development of a range of powerful plant-based cleaning agents for vehicle cleaning, depot cleaning, and facility cleaning. It was recognised in 2023 Green Apple Award, run by The Green Organisation, an international, independent environment group promoting best practice.

“We’re currently working with that supplier to build that portfolio of products out to bring to the market,” he said. “We are constantly trialling different chemicals to find the best solution for customers, while at the same time also offering them the best value.”

“There are also many other things we are working on, whether it is a new piece of equipment or a slightly different way of doing things, we always have our finger on the pulse. We recently invested in specialist vehicles that are fully equipped, ensuring our teams have everything needed to perform deep cleans. We are making significant investments into these new ways of working that ultimately enable us to work better and to do more than ever before.”

“The progress is driven by our innovation team and innovation centre, which is constantly trialling new products. For example, we recently brought in digital twin technology, with Bidvest Noonan purchasing cameras to map buses, trams, trains, or platforms and overlaying training instructions and health and safety information.”

“This is particularly useful when looking at different fleets that we are cleaning and taking new trainees through the different elements of this on a computer screen,” he said. “They still have to go and do the live environment training as well, but it is another step forward and an innovation that is going to bring to life the importance of what our teams do every day. Another thing for me is how I can use that to benefit the health and safety message in that environment. That is something I’ve really focused on in recent months, ensuring it is at the forefront of everyone’s minds.”

Operating in an ethical and socially responsible manner

Bidvest Noonan embeds sustainability into every facet of its business and is working with clients to maximise its environmental performance and protect the planet.

“We are working hard with our colleagues and supply chain partners to reduce our impact on the environment, from removing single-use plastics and minimising the waste we generate to embracing technological change,” added Keith.

Recently, the company announced the completion of its first comprehensive carbon footprint assessment, which adheres to the Greenhouse Gas Protocol and the Science-Based Targets initiative standards. The process involved a detailed analysis of emissions from the supply chain, employee commuting, and operations, with the company engaging with suppliers and various departments to identify key impact areas and opportunities for emission reductions.

“Sustainability is a key factor in our decisions and something we are passionate about,” explained Keith. “We have an electric-first policy in our business, many of our team members have transitioned to electric vehicles, and we are continuing to roll them out. By empowering our people and collaborating with our supply chain, we significantly reduce our carbon footprint. The progress we are making is important to both us and our customers.”