Bidvest Noonan supports many of the best-known and most important companies in the life sciences sector. Our clients include companies who produce many of the world’s most important and ground-breaking medicines and biotechnologies. We provide a wide range of services to our customers.
We spoke with Niall Bennis to understand how he prepares his security teams to support our customers in the life sciences sector.
Tell us about your journey and role in security.
I have over 15 years’ experience in Security Management. Having worked in several sectors and engaged with diverse customers, I have acquired a vast knowledge of the security industry. I am very passionate about security and customer experience.
At Bidvest Noonan, I am responsible for Security Operations. My primary focus is on supporting the Life Sciences customers of our integrated solutions business unit. My job is to ensure the delivery of the operational plan at all levels, including training and development, talent and performance management, and recruitment and selection. My role is to build strong teams and put the right processes and technologies in place to deliver outstanding results for our customers.
What makes a good security team for the life sciences sector?
I believe that communication is critical to any team. As security teams are also ambassadors of customers’ brands, a good security team needs to be friendly and approachable while remaining assertive and confident at all times. They need to be passionate about security and have developed expertise in the field. A good team will be able to problem-solve and know when to escalate issues. They will support each other and know when to look for support. Good security teams earn our customers trust by demonstrating high performance and professionalism at all times.
How do you ensure your teams are prepared to deliver great service to our Life Sciences customers?
We work tirelessly with our teams to ensure they are delivering the best possible outcomes and experience for our customers. We put the right people in the right role to ensure they can be successful. We invest in strong management and subject matter expertise to support our teams.
We deliver bespoke training to our teams through a wide range of platforms to ensure that they are confident and competent in delivering a quality service to the sector. We identify, coach, and reward team members who go above and beyond their daily duties. We are visible and pride ourselves on building close relationships with our customers.
Our vision is to be so important to our customers, so valuable to their business, and provide experiences so good, we are always their partner of choice. What part of our vision resonates with you the most? Why?
Our vision in full resonates with me. The security service we provide makes us an integral part of their business, and we strive to add value through innovation and dedicated teams who always go the extra mile for our customers. We build strong relationships with our customers to always provide the best customer experience. We get this feedback through our engagement with our customers. It’s about trust and transparency.