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Expertise

The Importance of Investing in Quality and Continuous Security Training – Stephen Devlin

January 30, 2023 by Content Manager

Stephen Devlin, Bidvest Noonan’s Senior Operations Manager in Retail, shares with us why training is crucial in security, the importance of continuous development, how Bidvest Noonan supports our security teams, and the benefits of investing in training for security colleagues.

Why is training crucial to providing a successful security service?

When it comes to training in security, never cut corners. To produce high-performing teams, it is essential that they are given the right tools. At Bidvest Noonan, we invest in our teams to make sure they are future-ready  

The importance of this becomes evident when security officers first get deployed to a customer’s site. Having gone through initial training, they will have the awareness and understanding needed to hit the ground running, applying all their knowledge and expertise to the needs of our customers from day one.

How important is it to provide continuous training and development?

To truly build a strong and effective security team, there needs to be a clear path for officers to progress and develop their skills and expertise over time. This is where continuous training and careful management come into play.

By providing ongoing training there is an opportunity to make them better equipped to handle the ever-changing security environment. This not only benefits security professionals themselves but also ensures the best possible level of protection is provided to customers.

How is Bidvest Noonan ensuring consistency with this training?

In our business, we work hard to provide the best possible training and do so in many ways including in-person workshops, simulation exercises and drills, mentoring and coaching programmes, and online training courses and webinars.

We ensure our security teams get regular training on some key elements like first-aid, conflict management, and terrorism awareness. Each customer has unique requirements, and our colleagues need to know how to identify what are the potential risks for them.

I also believe it’s important that our security teams, especially those on site, have easy access to training programmes. We have made many of our modules available to colleagues through our online Learning Management System (LMS). Through e-learning platforms and mobile apps, we make it convenient for our security personnel to complete on-the-job training requirements.

Our security management teams do regular performance evaluations and skill assessments of our teams. This allows us to measure the effectiveness of what we do and identify areas where additional training may be needed. We also regularly review and update how we deliver our training to ensure that it stays current with the latest security threats and best practices

What are the long-term benefits of investment in this training?

I am a firm believer that investing in the growth of your security colleagues will reap the rewards of better employee engagement, retention, and ultimately, a better service to customers. That’s why it’s important to view training and development not as an expense, but as a valuable investment in the future of the business.

I am proud to work with many colleagues, who like myself, have benefited from strong mentorship and guidance from people inside the business and the training that has been made available. It has allowed me to progress to where I am today.

Filed Under: Expertise, Latest News, Our Business

Raising the Bar: GMP Microbiologist, Denise Cahill, joins Bidvest Noonan to transform our cleaning services in the Life Sciences sector

January 26, 2023 by Content Manager

We recently welcomed Denise Cahill to the Bidvest Noonan team. Denise is a GMP Microbiologist and is working with our team in the Life Sciences sector. We asked Denise what attracted her to a science-based career, why high-standard GMP practices are important, and what expertise and passions she will bring to her role at Bidvest Noonan.

What led you to a science-based career?

I always enjoyed Life Sciences growing up, but it was only later in my life that I gained the confidence to take it up as a field of study, so I made a decision to return to education as a mature student to pursue my ambitions.

In my studies, I decided to specialise in microbiology. It resonated with me because it is relevant to all areas of life. I find it fascinating how microorganisms, that cannot be seen with the naked eye, can benefit health, and in other cases, pose a threat. This is why contamination control within our GMP areas is crucial.

What I also love about microbiology is how it has enabled technological advancement in the life sciences sector, and indeed healthcare. For example, the use of genetically engineered bacteria to produce medicines, such as insulin. The development of such important medicines can only take place in sterile environments, emphasising the importance of GMP cleaning teams and the specialised training that is required.

Why are high-standard GMP practices so important?

Adhering to Good Manufacturing Practices (GMP) is a crucial step in ensuring the safety, efficacy, and quality of drugs, medical devices, and certain food products. These regulatory standards state that manufacturers, processors, and packagers must take the necessary measures to guarantee that their products meet rigorous safety and quality standards. GMP compliance is vital for protecting public health and ensuring that consumers receive the highest quality products.

Our cleaning teams play such a critical part in this for our customers in this sector. A lot of the products produced in the facilities we are responsible for, develop lifesaving drugs for vulnerable patients. Our GMP teams are committed to providing the highest standards, which in turn safeguards the health of people all over the world.

What part of your role at Bidvest Noonan will help ensure these standards are met?

My main role as a GMP Microbiologist is to provide guidance and support to ensure the services we provide adhere to industry standards. I develop and organise specific training for our teams in areas such as contamination control, good documentation practices, and other areas to ensure our colleagues have a good understanding of their roles and why these procedures and practices are so important. Much of this includes, for example, the setup of procedures, documentation, validation, personnel, and the layout of the facilities. I also try to find ways to innovate on these practices. Everything is designed to ensure efficiency and risk mitigation.

Part of my role also involves visiting sites across the country. I work with teams on different customer sites, sharing my expertise and offering support where required. This means I have a very varied role and every day is a learning day. I very much enjoy working together with our customers, establishing tailored solutions in line with their own processes. This is something that makes my role exciting and keeps me on my toes!

How does your passion for GMP and microbiology inform and enhance your role?

I have always had a genuine interest in microbiology and GMP. I like the structure GMP delivers. Getting stuck into a problem and helping develop the solution is something I am passionate about. I like that issues can be assessed methodically, which suits my nature, and it’s usually a collaborative effort, which I believe is the best way to find the solution to any problem. I find it a rewarding experience contributing to problem-solving by sharing my expertise, it gives me a sense of being part of something bigger and contributing towards a broader, common goal.

Filed Under: Expertise, Latest News

Making Air Travel More Accessible – A Spotlight on PRM Services with Michèle Hill

January 24, 2023 by Content Manager

Airports are known for their busy nature, with thousands of people passing through their doors every day, connecting people from all over the world. While a focus on providing core services such as cleaning and security is important, there are many passengers that intend to travel through the long terminal corridors who require additional support.

We sat down with Michèle Hill, Bidvest Noonan’s Contract Manager at Shannon Airport, to gain a deeper understanding of the People with Restricted Mobility (PRM) Service, some of the fundamentals that need to be in place, and what the aims of our PRM teams are here at Bidvest Noonan.

What exactly is a PRM Service, and what is involved when delivering it?

A ‘People with Restricted Mobility’ (PRM) Service is designed to assist individuals who have mobility challenges such as walking, standing, or climbing stairs. The service also assists those who use mobility aids such as wheelchairs, walkers, or crutches. Support also extends beyond physical impairments and also includes accommodating those with visual and auditory impairments.

Providing a PRM service involves assisting those who need additional support at every stage along the passenger journey through the airport. This includes helping departing passengers from check-in, through security, to boarding the plane. It also includes assisting arriving passengers from the aircraft through immigration and baggage reclaim, and out to the arrivals hall.

All of this is designed to help passengers navigate the airport with ease and ensure that they have a safe and comfortable journey.

What fundamentals must be in place to deliver a PRM Service?

Knowing the terminal inside out in order to navigate it effectively, being aware of where all equipment and mobility aids are at all times, and having the appropriate training to assist passengers of all restricted mobility levels are some of the key basic elements I believe are required to deliver an effective PRM Service.

However, delivering an effective People with Restricted Mobility (PRM) service is not just about checking off a list of necessities, it’s much more than that. A holistic approach should be taken.

Recognising that navigating through an airport with physical limitations can be a source of stress and discomfort for individuals, and taking steps to alleviate those challenges is important. That is why our teams go that extra step to make each passenger feel warmly welcomed, by making an effort to personally greet them and learn their name.

This personable touch can often help ease any anxiety passengers might have and make the experience more relaxed for them. This can be really important if they are travelling alone.

What do our PRM teams at Bidvest Noonan aim to do?

Our PRM teams have one core focus, and that is to ensure passengers who have restricted mobility or other impairments have a seamless experience on their journey and get to where they need to be, all while enjoying their time at the airport. Providing them with the reassurance they need that all their needs are being cared for, is what makes the difference. No matter what disability or mobility issue the passenger may have, we make it our mission to remain adaptive, flexible, and accommodating to passengers throughout the airport.

Filed Under: Expertise, Latest News, Our Business, Uncategorized

60 Seconds with Colin O Neill

November 15, 2022 by Editor

Meet Colin O’Neill. As a GMP Quality Specialist, Colin helps us support customers in the Life Sciences sector. Our customers in the sector produce important medicines and biotechnologies, many of which transform the lives of people living with serious conditions. Our customers trust us to maintain their facilities in an always audit-ready condition, ensuring their business can operate smoothly and produce products of the highest quality.

How would you define what you do at Bidvest Noonan?
As a GMP quality specialist, I support our GMP cleaning activities so that they are performed to the highest standard and maintain 100% compliance with all regulations. This involves travelling to many different sites and responding to their unique needs to help them perform at their best.

What has been your best day at Bidvest Noonan?
I’ve only been part of the business for a couple of months so I can say that every day has been my best day. Meeting great people for the first time is always a great experience and my first week was very exciting.

What is the best piece of advice you’ve ever been given?
If you push someone, they will push back, if you lead them, they will follow.

How do you motivate yourself?
Motivation is contagious, I try to associate myself with those that inspire me and strive not to be like them, but the best version of myself.

Who or what has inspired you the most?
My parents inspire me the most. I have three siblings and we didn’t have everything growing up but they made sure we had a fulfilling childhood and always put education first.

If you had a motto, what would it be?
Simply “keep moving forward”. No matter what through any adversity this motto helps me push through and do exactly what it says.

Filed Under: Expertise, Latest News, Our Business Tagged With: 60seconds

60 Seconds with Jason Dwane

September 28, 2022 by Editor

Jason Dwane, Business Development Manager, has kindly participated in our 60-Second interview series, sharing some personal insights and valuable advice below.

How would you define what you do at Bidvest Noonan?
My role as Business Development Manager is to support our clients and build solutions to meet their soft services requirements.

What has been your best day at Bidvest Noonan?
I have had many great days in the last 8 years at Bidvest Noonan but my stand out one has to be my last day as Operations Manager before I moved into the role of Business Development Manager. We had a ‘meet the CEO’ day for our team and this gave us a chance to reflect on the last couple of years together. I felt very proud about everything we accomplished together over the years and how we had grown and developed as a team. Most of all, I was proud of how close everyone had become. I couldn’t have asked for a better team, they were the driving force behind our success.

What is the best piece of advice you’ve ever been given?
‘Never ask somebody to do something you are not willing to do yourself’. This is a piece of advice I have always stood by and passed on to my teams.

How do you motivate yourself and your team?
I always set small and big goals for my personal life and career. I always take on challenges to better myself. This has always been the same with teams I have been part of. Setting goals will always keep you on track and motivated. 

Who or what has inspired you the most?
I have had a lot of people in my career and personal life who inspire me but most of all my young family. My main goal in life is to set good examples and be a good role model to my children. I want them to grow up being proud of their dad. They are what inspires me every day.

If you had a motto, what would it be?
Success is best when shared. I love this motto as success is always best when you have accomplished with others.

Filed Under: Expertise, Latest News Tagged With: 60seconds

How technology is changing the cleaning industry for the better – Mairead Stapleton

September 26, 2022 by Content Manager

The cleaning industry is constantly evolving due to technological advances. These advances are making a difference in the way we clean, the way we work, and the way we interact with our customers. Business Development Director for Bidvest Noonan’s Workplace Solutions Business Unit, Mairead Stapleton, shares just a few of the ways that technology is changing the cleaning industry for the better:

Improvements for People

Technological advances are delivering improvements for people in the industry. With new innovations, we can now clean smarter and faster than ever before. For example, advancements in cobotics and artificial intelligence are helping us to reduce monotony and labour in cleaning tasks.  This, in turn, means that people can be redeployed to other tasks or areas where they are needed most.

The latest cleaning equipment is designed to be lighter and easier to use, which makes the job of cleaning much less physically demanding. This is especially beneficial for cleaners who have to work long hours.

At Bidvest Noonan, we invest in the best equipment and technologies the industry has to offer to support our teams.

More Effective Results

Cleaning is becoming more effective thanks to innovation. Cleaning products have come a long way in recent years, and they are now more successful at removing dirt, grime, and bacteria. This means that cleaners can finish the job faster, and more efficiently.

Cleaning machinery has also undergone a number of improvements in recent years, thanks to advances in technology. The latest generation of machines are much more powerful than older models, and they often come with a number of features that make them more effective at cleaning.

At Bidvest Noonan, we take every opportunity to leverage our unique capabilities and resources to deliver innovative and highly effective cleaning solutions for our customers.

Sustainability

The excess use of water, energy, and chemicals to clean is a major contributor to the global carbon footprint. One way that technology has improved the cleaning industry is by making us more sustainable. 

New ground-breaking machinery that uses less water and energy has a significantly reduced impact on the environment. These machines help achieve faster turnaround times while maintaining the highest standards.

The use of green chemicals to clean is becoming more prevalent. These products are less hazardous and use less packaging. This helps reduce pollution and waste.

We at Bidvest Noonan believe successful companies should lead the way in sustainable and ethical behaviour. We are taking big steps to deliver a greener and more sustainable world. Read our environmental report here

Data-Led Results

Technological advancements have also paved way for data driven solutions. Highly-advanced systems allow cleaning teams to track the progress of their cleaning projects and deploy resources to where they are most needed using sensor technology. These same systems can be used by customers for their own building management insights and space management benefits. This technology can ultimately help cleaning businesses be more efficient, improve quality, and save costs for customers.

At Bidvest Noonan, we equip our teams with the best technologies to enable them to achieve higher levels of productivity and increase safety and sustainability. Learn more here

Filed Under: Expertise, Latest News

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