Bidvest Noonan

A leading provider of facilities services and solutions

Our Business

Bidvest Noonan Promotes Darren Martin to Director of Operations for Security Division in Ireland

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We are pleased to announce the promotion of Darren Martin to Director of Operations for our Security Division in Ireland. Darren’s significant contributions to our business and the industry, along with his dedication to delivering exceptional service for our customers, have been key factors in the decision to appoint him to this role.

Darren joined Bidvest Noonan in 2019 as a Strategic Account Manager, bringing over 20 years of experience in security, operations, and account management. His expertise has played a crucial role in effectively managing service delivery and driving exceptional performance for our blue-chip corporate and retail accounts. Darren’s proactive approach and problem-solving skills have consistently led to effective contract management and risk reduction for our customers.

Darren has an impressive track record in security and has been honoured with several awards, including the prestigious OSPA’s Outstanding Contract Security Director of the Year Award in 2023.

Reflecting on his promotion, Darren said: “I am delighted to have been given this opportunity at such an exciting time for our business. Our goals for the future are ambitious, and I look forward to helping achieve them.”

Mary Kealy, our Managing Director, commented: “Darren’s promotion to Director of Operations is well-deserved. His expertise and commitment have been key to our success in the security space. I am confident that with his leadership skills and expertise, our security services will continue to excel and provide outstanding results for our clients.”

From Cleaning Operative to GMP Expert: Alexander Escalante shares his journey at Bidvest Noonan

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GMP Expert Alexander Escalante’s story at Bidvest Noonan is a powerful example of growth and professional development. Our marketing team met Alexander at a customer site, a leading pharmaceutical company, where they were warmly greeted by a colleague who showed the confidence of a true master in his field. They were keen to hear his story and discover what he believes are the fundamentals for high performance in GMP environments.

Dedication and Drive: The Pillars of Alexander’s Career

Alexander, or as his closest colleagues like to call him, Alex, began his professional journey in the recruitment sector, specifically staffing for cruise lines. This early role gave him a deep appreciation for the importance of every individual’s contribution to a larger operation. This experience subtly influenced his understanding of the significance of each task, no matter how minor, in achieving broader objectives. This insight would become a foundational aspect of his subsequent career in the Life Sciences sector.

Joining Bidvest Noonan in 2004, Alex brought this profound understanding, coupled with strong ambition and passion, to the role. This saw him seize the opportunities to train and develop in the business and he propelled through the ranks which saw him rise from the role of a cleaning operative to that of a GMP supervisor.

Hailing from the Philippines, Alex now has 20 years’ experience in the facilities industry. His role now extends beyond meeting the stringent standards of cleanliness and sanitation in the Life Sciences sector. He plays a vital role in supporting the safe production of life-saving medications, firmly believing that the work he and his team perform is crucial and far from just routine.

During our conversation with Alex, we asked him to identify five fundamentals he believes are key to high performance in GMP environments.

  1. Ensure Your Team Has the Right Tools

“It might seem obvious, but the foundation of an effective cleaning team lies in providing them with the right tools and resources,” says Alex. He emphasises the necessity of having the latest cleaning equipment, quality materials, and technology. This approach doesn’t just boost efficiency; it ensures the team meets the demanding standards required in pharmaceutical environments. “In this sector, running out of essential supplies can disrupt the creation of a clean and safe environment,” he adds.

  1. Invest in Comprehensive Training and Mentoring

Training is more than just imparting knowledge; it’s about shaping understanding and commitment. Alex advocates for a robust training program that guides team members to understand the ‘why’ behind their tasks. “This method results in a team that’s not just technically skilled but also deeply committed to the significance of their roles,” he notes. “In environments like these, there’s no room for lapses in training, so it’s of the utmost importance.”

Bidvest Noonan has some exciting new plans for our people in the life sciences sector. These plans are set to enhance how we train our colleagues particularly in GMP environments, ensuring even higher standards and expertise.

  1. Create a High-Standards Mindset

Encourage your team to appreciate the impact of their work. Alex suggests, “Help your team understand their crucial role in the broader context of the site you work at. For instance, some of our teams at Bidvest Noonan work with customers who produce life-saving medication.” Realising this often elevates daily tasks to a mission, where there is a collective focus on its success. This creates a strong culture of excellence and meticulous attention to detail.

  1. Strict Adherence to SOPs

“Each Life Sciences site has its specific Standard Operating Procedures (SOPs), and adhering to these is paramount,” Alex points out. Following these SOPs rigorously is vital to maintain the integrity of cleaning processes and uphold the necessary standards for safe pharmaceutical production. “We want our customer to rest assured knowing that the service we deliver will never interrupt their operations, only support it”.

  1. Promote Open Communication and Safety

Creating an environment where team members can express concerns and observations freely is essential. “A culture that prioritises safety and proactive problem-solving can significantly improve performance,” Alex explains. Encouraging a setting where every issue, big or small, is addressed can lead to a reduction in lost-time accidents at customer sites.

60-second interview with Helen Emerson, our Health and Safety Incident Prevention Executive and ED&I Ambassador

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In our latest 60-second interview, we had the fantastic opportunity to sit down with Helen Emerson, H&S Incident Prevention Executive & EDI Ambassador. Helen opened up about her day-to-day life and driving passions.

How would you define your role at Bidvest Noonan?


My role is multifaceted, primarily focused on integrating health and safety into everyone’s mindset. I actively engage with people to understand their needs, conduct risk assessments, and devise solutions. As a Health and Safety Incident Prevention Executive, my role involves reducing insurance costs while working closely with people to find the best solutions for them and the business.


What has been your most memorable day at Bidvest Noonan?


One of the most memorable days I had while working at Bidvest Noonan was during the ‘Food for Thought’ event held at the University of Limerick. Although we had organised several ED&I events in 2023, this one was truly unforgettable. It was amazing to see everyone bringing dishes from their own cultures. It was more than an event; it was a celebration of our diversity, a real community moment. That day, we didn’t just share food; we shared stories and a sense of belonging.


What is the best piece of advice you’ve ever received?


The best piece of advice that I have received was about the importance of listening. Not just to the words spoken but to the unspoken ones, too. This advice has been the key in my personal and professional life. It’s about understanding, empathising, and really connecting with people.


How do you motivate yourself?


I motivate myself by setting personal standards and goals. I love the feeling of a full diary; it shows I’m making a difference. Ticking off tasks on my to-do list gives me a sense of achievement. It’s about setting targets and hitting them, day in and day out.


Who or what has inspired you the most?


What inspires me the most is the people who work with me, my colleagues in EHS like Marina Goncalves and Declan Ryan as well as those in the Risk and Compliance team. Additionally, the everyday learning experiences at Bidvest Noonan fuel my personal and professional growth. These interactions enrich my life and contribute to my development.


If you had a motto, what would it be?


“The best preparation for tomorrow is doing your best today.” This quote from Ralph Waldo Emerson is my guiding star. It’s all about ambition, diligence, and making the most of every moment.

Meet Darrin McCartney, our Director of Operations in Northern Ireland.

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We sat down with Darrin McCartney, our Director of Operations in Northern Ireland, to discuss his journey and insights as he embarks on a new chapter with the company having joined in 2023

In conversation, Darrin shares his perspectives on the exciting opportunities presented by recent acquisitions here at Bidvest Noonan, the dynamic leadership of our Managing Director for Northern Ireland, Jim O’Hagan, and his passion for innovation within the cleaning industry.

Tell us about your experience in the facilities industry.
I have been in the cleaning business since I was 16. Over the years, I have worked in practically every area of this industry. I worked in sectors such as aviation, pharmaceutical, and general offices. I also have experience in security.


What can you tell us about Bidvest Noonan in Northern Ireland?
In the past six months, I’ve witnessed a significant rise in Bidvest Noonan’s profile in the NI region. The acquisitions of Amber, Robinsons, and Swords Security send a strong message to competitors. Under Jim O’Hagan’s leadership, the company is making great progress in NI and we are here to do business.


You mentioned Jim’s leadership. What specifically about Jim and the developments in Northern Ireland caught your attention?
Jim’s arrival has brought a positive vibe to the team. The developments in Northern Ireland present a massive opportunity. Jim’s background in different industries adds a dynamic aspect, and I believe combining his leadership with the support of my operational experience creates a unique mix.


Can you elaborate on this unique skillset you bring to Bidvest Noonan?
My speciality is troubleshooting. I excel in situations where a site or contract faces challenges and I love getting into the nitty-gritty to find solutions. I often attend sites to see how our front-line teams operate. For instance, last year, I sat as a member of the public to observe operations, understand day-to-day behaviours, and then used this to formulate action plans based on what I learned.


How do you envision incorporating innovation into your role at Bidvest Noonan?
Innovation is crucial for staying ahead in our industry. At Bidvest Noonan, I see the company embracing change, and I aim to incorporate innovation into my approach. Understanding the complexities of challenges, listening to teams at all levels, and implementing innovative solutions will be key.


It was the innovation aspect of Bidvest Noonan that drew me in. I’m passionate about robotics and technology, and I look forward to working with our Director of Technology and Innovation, Peter Smyth, on innovative projects. Being part of a company that embraces change is exciting, and I see great potential for growth in this area.

Christina McDonald’s 8 Tips for Aspiring Managers: Navigating Success in Facility Management

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Christina McDonald is a seasoned professional with over 12 years of experience at Bidvest Noonan. Starting as a rostering helpdesk admin, she has climbed the ranks and now holds a leadership position as an Operations Manager, overseeing a team of managers across accounts from more than 20 customers. Christina’s journey to success has been marked by determination, hard work, and a commitment to continuous improvement. In this blog post, we will delve into eight valuable tips she shares for aspiring managers looking to advance their careers.

1) Believe in Yourself:


The first and foremost tip from Christina is to believe in yourself. If you aspire to climb the career ladder, you must trust your abilities and believe that you can achieve your goals. Don’t shy away from expressing your interest in promotions or taking on more responsibilities. By putting yourself forward, you demonstrate confidence and determination.

2) Find a Mentor and Set Up a Support Network:


Success is seldom achieved in isolation. Christina emphasises the importance of finding a mentor and establishing a strong support network. Seek guidance from experienced professionals who have led the way, can provide insights, advice, and encouragement as you navigate your career path. Having a support system is crucial for growth and overcoming challenges.

3) Stay Consistent at Building Relationships with Clients:


In the facilities services industry, strong customer relationships are paramount. Christina advises aspiring managers to consistently build and nurture relationships with clients. Understanding their needs and delivering exceptional service is key to success. Whenever possible, engage with clients in person to strengthen these connections.

4) Strive for Excellence:


Maintaining a commitment to excellence is vital in any managerial role. Christina recommends keeping a fresh perspective and always look for ways to improve both customer experience and team efficiency. Embrace a proactive approach to problem-solving and continuous improvement.

5) Don’t Underestimate the Power of Previous Experience:


Reflect on your past experiences, no matter how junior they may seem. Christina highlights the value of identifying transferable skills gained from previous roles. This can provide an advantage in understanding systems and procedures, positioning you for success in your next role.

6) Build Trust with Your Team:


Recognising her team as the biggest asset, Christina emphasises the importance of building trust with team members. Treat them with respect and kindness and create an environment of reliability and mutual trust. Acknowledge the crucial role your team plays in delivering quality services to customers.

7) Don’t Be Afraid to Ask Questions:


Asking questions is a sign of curiosity and a willingness to learn. Christina encourages aspiring managers not to fear seeking help when needed. By asking questions, you demonstrate a commitment to personal and professional growth, gaining valuable insights from those with more experience.

8) Challenge Yourself and Embrace Growth:


Finally, Christina advises against complacency. Challenge yourself, step out of your comfort zone, and embrace a continuous learning mindset. Refuse to stay stagnant in one position, actively seeking opportunities for growth and advancement.

Conclusion:


Aspiring managers in Facilities Management can learn valuable lessons from Christina’s journey. By believing in yourself, seeking mentorship, building strong client relationships, striving for excellence, leveraging previous experience, fostering team trust, asking questions, and embracing growth, you can pave the way for a successful and fulfilling career in managerial roles within the industry.

A Year of Green Achievements: An Update from Environmental Manager Keerthana Sreenivasan

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As 2023 draws to a close, we at Bidvest Noonan take pride in reflecting on our environmental accomplishments. One of our colleagues guiding our success in sustainability is our Environmental Manager, Keerthana Sreenivasan. This year, we’ve made significant strides in reducing our environmental footprint, aligning our operations with eco-friendly principles and more. Keerthana shares some updates below:


Embracing Green Energy:


“Our journey towards sustainability took a great leap forward as we transitioned our offices to green energy. They are now powered by renewable sources, mainly wind farms. Shifting to green energy is not just a utility change for us; it truly shows our commitment to being more sustainable, and going forward we can exactly pinpoint the where our green energy comes from.”


Excellence in Sustainability Reporting:


“Our efforts in transparent and responsible environmental reporting have been recognised with awards from Ecovadis and CDP. These accolades reflect our commitment to sustainable practices, especially in managing our supply chain for a greener planet. I was very proud of these achievements.”


Innovative Waste Management:


“Innovating in waste management, we’ve not only found ways to turn waste into energy but also embraced processes that significantly cut down our landfill use. I am quite excited about exploring creative recycling initiatives, like transforming old uniforms into new ones, marking a step forward in our circular economy efforts.”


Smart Water Management:


“We focussed a lot on water conservation and integrated Smart Flow technology, enabling us to monitor water usage and carbon emissions in real time. This, along with the implementation of yet another Comac InAqua machine at a customer site, has helped us manage our resources even better and supported our customers with their sustainability goals.”


Sustainable Procurement:


“Our procurement team has been pivotal in implementing a product classification system – green, amber, and red – to gauge environmental impact. This approach ensures that our operations stay environmentally conscious, striking a balance between ecological responsibility and maintaining quality and efficiency.”


Looking Ahead:


“As we look to the future, I am quite excited for what’s ahead. We are committed to science based targets and that has to be announced first by the business. Also we are actively setting new standards, pushing boundaries in innovation and continuous improvement. Our focus is clear: to lead in environmental stewardship and shape a sustainable future. 2024 is shaping up to be a year of further progress”.