Our Marketing Team sat down with Managing Director, David Casey, to discuss the launch of Sourcing Solutions, our newest business unit in Ireland.
Tell us about your experience of launching the Sourcing Solutions business unit
The launch of the Sourcing Division has been very exciting, and it has been a huge learning experience for me personally. I am very grateful for all the enthusiasm and support I have received from our leadership and operations teams
With the launch of any new division, you need help and support. At Bidvest Noonan you never really have to look too far for support, to date, I have had colleagues from South Africa, the UK, and Ireland all reaching out to support the launch of the Sourcing Solutions division. I am particularly grateful to our colleagues from our communities such as the Innovation, Procurement, and ESG teams, they have generously given their time to help me with the new business unit.
Why did you launch the Sourcing Solutions business unit?
Cleaning, security, and technical services have been the three core pillars of Bidvest Noonan’s business in Ireland. We have always sought to identify and design the best solution for our clients in our core services. However, we want to add even more value, by offering more support.
To truly add value and be aligned to our clients’ needs it is important that we identify every opportunity to enhance the service offering. This brought our attention to some of the smaller spend lines. I believe we have an opportunity to deliver a new range of bundled services with a focus on cost-saving and convenience for our clients.
What are your long-term goals for the business unit?
My goal is to build a successful business unit that is delivering for both our clients and our operational teams. This business unit will strive to deliver on our new vision “To be so important to our customers, so valuable to their business, and provide experiences so good, that we are always their partner of choice”.
Have you been collaborating with others in our group?
I have been working closely with all the existing business unit leaders from Workplace, Integrated and Technical Solutions. In addition, we have a Customer Experience (CX) team that is engaging with clients directly. Our CX team provides some insightful information and feedback from our clients which helps us understand their needs and wants both now and into the future. The CX team along with our ESG, Innovation, and procurement leaders, are all collaborating with our Sourcing Solutions team to ensure we are positioned to offer service excellence to our clients while focussing on our carbon pledge.
What experience do you bring to your role?
With a background in Integrated Facilities Management (IFM) and Total Facilities Management (TFM) I fully understand Facility Management Outsourcing and the benefits of bundled service models. I will draw upon my 20+ years of industry experience in Facilities Management and the relationships built with suppliers and internal FM professionals within our industry. My team and I aim to listen to our clients and demonstrate models that will help them realise real value and service excellence in an ever-evolving sector.
What are you most looking forward to?
Getting out to meet all of our existing and future clients face to face. It has been too long since we have been able to share a coffee and have a conversation. The digital platforms have been amazing over the last two years to ensure we can still meet and maintain operations, but nothing beats a face to face interaction. I am excited to see this business unit grow into the fourth pillar of our business in Ireland. We have many great minds on our team and I look forward to harvesting some of their entrepreneurial flair and shaping new business ideas.